Ogma: the AI support agent
Ogma is an AI support bot for Discord. It handles tickets, learns from every resolution, and gives your team a web dashboard to manage it all.
Answer once. Reuse forever.
Every conversation makes the next one faster. Ogma closes the loop automatically.
- Resolve it once
- Your team answers a question in a private ticket channel, just like they always have.
- Ogma learns the answer
- The resolution is distilled into a reusable tip and indexed into your knowledge base — no extra work.
- Reuse it instantly
- Next time the question comes up, Ogma replies on its own with the answer your team already gave.
Everything in one platform
From first reply to billing — Ogma covers the full support workflow for Discord communities.
- Private ticket channels
- Each request gets its own channel with status tracking and a clear path from open to resolved.
- Instant repeat answers
- Ogma recognizes questions it has seen before and responds immediately from your growing knowledge base.
- Auto-learn from every ticket
- Resolved conversations become reusable tips automatically, so the same question never costs your team twice.
- Human escalation
- Users request staff when AI is not enough. Ogma pauses auto-replies and notifies your team in Discord.
- Discord bot
- Add Ogma to your server to open tickets, reply with AI, and run /ogma commands for setup and configuration.
- Custom ticket types
- Create support queues for billing, bugs, general help, and more — each with its own panel button and limits.
- Business hours
- Set your support window and timezone. Optionally pause AI replies outside hours while tickets stay open.
- Post-close ratings
- Ticket creators rate each resolution so you know what's working and where knowledge gaps remain.
- Ticket lockdown
- Restrict sensitive tickets to management staff. Regular support loses Discord channel access until lockdown is lifted, and closed tickets stay restricted in the dashboard.
- Ticket claiming
- Staff claim tickets with /claim so ownership is always clear, and release them for a teammate with /unclaim.
- Staff assist
- Suggested replies and one-command AI summaries inside the ticket, so staff answer faster without leaving Discord.
- Macros
- Canned responses your staff post with /macro — write them once in Settings, reuse them in every ticket.
- Routing & SLA
- Auto-assign tickets to the right people and hold the queue to first-response and resolution targets.
- Automation rules
- Run actions when tickets match triggers you define — up to 25 rules per server, applied as tickets are created and updated.
- Alerts & follow-ups
- Manager alerts when the queue slips, and proactive nudges on tickets that went quiet before they turn into complaints.
- Knowledge base
- Upload files, paste text, or sync URLs. Content is vectorized and searched whenever Ogma answers a question.
- Knowledge playground
- Test questions exactly as users ask them. See the answer and which docs or tips Ogma would use.
- Agentic tools
- Connect webhooks so Ogma can look up orders, accounts, or live status from your own systems during tickets.
- Learned tips
- Review tips extracted from resolved tickets. Edit or remove entries to keep your knowledge base accurate.
- Transcript archive
- Full conversation history stored securely with configurable retention and automatic cleanup.
- MCP servers
- Connect remote Model Context Protocol servers over HTTPS to give the bot guild-specific tools, with per-server credentials and a tool allowlist.
- Background jobs
- Batch tip learning and scheduled URL re-syncs run as tracked jobs with progress you can leave and come back to.
- Staff web dashboard
- Review what Ogma has learned, browse tickets and message history, and curate your knowledge base in one place.
- Server insights
- Track deflection rate, top questions, escalation trends, and knowledge gaps to improve support over time.
- Voice & tone
- Shape how Ogma sounds — formal, friendly, concise, or custom — with an optional AI prompt builder.
- Full at-rest encryption
- Encrypt tickets, knowledge, transcripts, and Discord IDs at rest with keys in your own KMS. Ogma operators cannot read your data. Available on Enterprise.
- Guild settings
- Configure support channels, staff roles, auto-learn behavior, cooldowns, and deployment presets per server.
- Per-server team
- Invite teammates to manage billing, settings, and support for each Discord server.
- Billing & plans
- Subscribe to Free, Plus, or Enterprise. Track tickets, direct AI questions (Playground, /ask), and embedding usage with optional overage billing.
- AI model pinning
- Pick the AI model version your server runs, or follow the platform default — with per-model token rates published up front.
- Public API
- Key-authenticated HTTP API with per-key scopes for building ticket panels, CRM integrations, and custom dashboards.
- Webhooks
- Send ticket and SLA events to your own HTTPS endpoints as they happen.
- Data & retention
- Choose how long closed-ticket transcripts are kept — 30 days to unlimited — and export support history for compliance or backup.
- Zero-access encryption
- Enterprise option that wraps your data in your own KMS keys, so Ogma operators can't read ticket content, transcripts, or knowledge.
Simple, server-based pricing
Each Discord server has its own plan. Start free, upgrade when your community grows.
- Free — £0/month
- Great for trying Ogma in a small server — no card required.
- Ogma Plus — £15/month
- URL sync, Support ops, and pay-as-you-go overage when you grow.
- Ogma Pay-as-you-go
- Same limits as Free, but pay only for the AI usage you use — billed at provider token cost plus 25%.
- Ogma Enterprise — from £60/month
- Highest limits and optional zero-access encryption. Ideal for large or security-sensitive deployments.
Frequently asked questions
- What is Ogma?
- Ogma is an AI support agent for Discord. It opens a private ticket channel for each request, answers questions from your knowledge base, and turns every resolved ticket into a reusable tip so the same question never costs your team twice.
- How does Ogma learn from support tickets?
- When your team resolves a ticket, Ogma distills the conversation into a reusable tip and indexes it into your knowledge base automatically. The next time someone asks the same question, Ogma replies on its own with the answer your team already gave.
- How much does Ogma cost?
- Pricing is per Discord server. The Free plan needs no card. Ogma Plus is £15 per month with URL sync, support ops and pay-as-you-go overage. Ogma Enterprise starts at £60 per month with the highest limits and optional zero-access encryption. A pay-as-you-go plan bills only the AI usage you actually use.
- Can I add Ogma to my Discord server for free?
- Yes. The Free plan includes private ticket channels, a knowledge base, auto-learned tips and the staff web dashboard, with a monthly allowance of AI replies and knowledge indexing. No card is required to start.
- Is my Discord support data encrypted?
- Yes. Tickets, knowledge base content and transcripts are encrypted at rest. Ogma Enterprise adds optional zero-access encryption, where the keys stay with you and Ogma cannot read your data.
- Does Ogma work with an existing knowledge base?
- Yes. You can upload files, paste text, sync URLs or import from Git. Content is vectorized and searched every time Ogma answers a question, alongside the tips it learns from your own resolved tickets.
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